Our goal is always to ship orders as quickly as possible, with most orders packed and shipped within 2-4 business days. Please note that shipping times shown at checkout refer to actual transit time, and do not account for processing time or delays.
We are happy to offer FREE shipping for domestic (US) orders over $39, which will automatically apply to your order when requirements are met. Otherwise orders will ship via the courier of your choice. If one is not selected, your order will default to the most affordable option.
Tracking and delivery confirmation are included with every order and will be sent via emailed after your order has shipped. If you selected USPS, please wait to contact us about your package until 3 weeks after receiving your shipping notification, as they will not allow a claim prior to that period.
Please note: UPS will only accept shipments to a valid street address and will not deliver to PO Boxes. Should you enter a PO Box, your order will be delayed until we receive a physical address. UPS does not deliver on weekends, please keep that in mind when selecting a rush method.
| UPS |
|---|
| Free Shipping | 5-12 Business Days |
| UPS 2nd Day Air® | 1-2 Business Days |
| UPS Worldwide Expedited® | 2-5 Business Days |
| UPS Worldwide Saver® | 1-3 Business Days |
| UPS® Ground | 1-5 Business Days |
| UPS® Ground Saver | 2-7 Business Days |
| UPS® Standard | 3-7 Business Days |
| USPS |
|---|
| Ground Advantage (formerly First Class Mail) (under 1 lb) | 2-5 Business Days |
| Priority Mail | 2-3 Business Days |
Note: orders shipping to Hawaii or Guam via our Free Shipping or Flat Rate service can take approximately 2-4 weeks for final delivery. This is due to the majority of USPS packages being delivered by cargo ship.
Natural Dog does not ship to countries outside of the United States.
We can only ship to the shipping address provided and cannot ship to multiple addresses.
We ship the entire order when all items are ready, so please consider placing a separate order for your back-ordered items if you prefer to not wait on them for the rest of your items to ship.
We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email, please contact us. We will look into your order details and can assist you in getting it straightened out with USPS. Thank you for your understanding with this.
If a package is returned because the address provided was incorrect, we are not responsible for re-shipping. We will contact the buyer for the correct address, and the buyer will be responsible for the additional shipping and handling charges before we can send the package again.
Please send an email to orders@naturaldog.com